Southeast ITSM User Group Meeting

Southeast ITSM

Friday, February 17, 2023, 4:00 – 6:00 PM UTC

Join us for the next Southeast ITSM User Group meeting on February 17 at 10 AM CT. Learn about ITAM, hear a roadmap on CSM, Neurons for ITSM, and ITAM. Create stronger business connections, share your knowledge, learn from other users' experiences and expertise, and participate in our open discussion forum to get advice from your peers on current projects and challenges.


About this event

Join us for the Southeast ITSM User Group meeting, bringing users from ISM (Ivanti Service Management) and CSM (Cherwell Service Management) products from the Southeast United States. Learn about the latest product updates and brainstorm solutions for current projects.

At this meeting, we will learn about ITAM and see a demonstration of how it works, hear a roadmap on CSM, Neurons for ITSM, and ITAM. And get the answer to the big question, what do Neurons for ITSM mean, and what is the difference between Neurons for ITSM service management versus Neurons for ITSM the platform? This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Roundtable discussions: Part of the meeting is an open forum to start conversations, ask questions, and help solve each other's problems. Please submit any questions you would like to cover as part of the group's roundtable discussion on the Ivanti Innovators Southeast ITSM group page. Use this unique join link for the Southeast ITSM group if you have not created an account on Ivanti Innovators.

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Friday, February 17, 2023
4:00 PM – 6:00 PM UTC


4:00 PMWelcome, Introductions, and Community Updates
4:15 PMCSM Roadmap - Gary Parker, Ivanti
4:45 PMNeurons for ITSM & ITAM Roadmap - Jeff Kelsey, Ivanti
5:30 PMITAM Demo & What is Neurons for ITSM - Jane Leahy, Ivanti
6:00 PMRoundtable Discussion
6:30 PMWrap up and Plan Next Meeting


  • Gary Parker


    Manager, Product Management

  • Jeff Kelsey


    Director, Product Management

  • Jane Leahy


    Senior Sales Engineer


  • Shannon Burns

    Ivanti User Group Team

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