North America

Texas CSM

Join

117 members

This Cherwell Service Management (CSM) user group is for, by, and about customers. Connect with other CSM administrators and process owners around Texas. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on, learn the latest product updates, and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

What makes these Ivanti user group meetings unique?  Customers determine the agenda and volunteer to present making our meetings truly customer-driven.

What does a typical meeting agenda look like?

  • Welcome and Introductions: Find out who's in the room.
  • Ivanti and CSM Updates and Announcement
  • Customer Show and Share: This is a chance for customers to see what other customers have done
  • Product Demo or Discussion
  • Roundtable Discussion or Solve my Problem: This is an open forum to ask questions or discuss topics not on the formal agenda. It’s a good opportunity to crowdsource potential solutions regarding your CSM project.
  • Plan Next Meeting


Upcoming events

30 jul 2025

Virtual User Group

Texas CSM: Exploring Ezcorp’s Switch from Cherwell to Neurons ITSM

Stay connected! Join us on Wednesday, July 30, 2025, at 10 a.m. CDT for insights from Ezcorp’s transition from Cherwell to Neurons.

Organizers

Shannon Burns

Ivanti User Group Team

Catherine Stevens

Texas Department of Public Safety

Contact Us