North America

Canadian ISM



This Canadian Neurons for ITSM user group, also known as Ivanti Service Manager (ISM), is for, by, and about customers. Connect with other ISM administrators and process owners around Canada. We meet four times a year to see how other customers are using the platform or how others have solved the things you’re working on, learn the latest product updates, and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

What makes our Ivanti User Group meetings unique? They are for, by, and about customers. Customers determine the agenda and volunteer to present, and the Ivanti team will support the meeting—making them truly customer-driven.

What does a typical meeting agenda look like?

  • Welcome and introductions: find out who's in the room.
  • Ivanti updates and announcements.
  • Customer show and share: this is a chance for customers to see what other customers have done.
  • Product demo or discussion.
  • Roundtable discussion or solve my problem: this is an open forum to ask questions or discuss topics not on the formal agenda. It’s a good opportunity to crowdsource potential solutions regarding your ISM project.
  • Plan next meeting.

Past events

Virtual User Group

Canadian ISM IMUG Meeting - April 16, 2024

Virtual User Group

Canadian ISM IMUG Meeting - Dec 5, 2023

Hybrid User Group

Canadian ISM User Group Meeting - September 19, 2023

Hybrid User Group

Canadian ISM Ivanti Innovators Connect Meeting - June 19, 2023

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Shannon Burns

Ivanti User Group Team

Michael Abraniuk

Community Leader
City of Leduc

Kelly Ruston

Systems Analyst
William Osler Health Center

Jennifer Ellis

Community Leader
City of Brampton

Contact Us