Arizona CSM (Cherwell Service Management) User Group Meeting

Arizona CSM

Wednesday, August 30, 2023, 6:00 – 10:30 PM UTC

Please join us in Scottsdale for the Arizona CSM user group meeting! We are SO excited to have a packed agenda with a CSM roadmap, customer show and shares, and tips on improving your self-service portal. Register today! This is an in-person-only meeting at P.F. Chang's Support Center in Scottsdale, AZ.



About this event

This in-person-only meeting is hosted at P.F. Chang's Support Center in Scottsdale, Arizona. 

At this meeting, join us for lunch and an action-packed agenda ...

  • Learn what's coming on the CSM roadmap.
  • Nate Wallace with the Michigan Supreme Court will show their self-service catalog and share what they did to improve it. 
  • Meggin Marley with Ivanti will provide tips on what you can do to improve your self-service portal. 
  • Rob Knox with Highmark Health will show the interactive dashboard he built.  

RSVP Now and connect and learn from other brilliant CSM administrators and process owners in Arizona. 

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators:

Please submit any questions you want to cover as part of the roundtable discussion here:



Wednesday, August 30, 2023
6:00 PM – 10:30 PM UTC

Venue map


6:00 PMPre-Meeting Lunch and Networking - In-person
7:00 PMMeeting Begins - Welcome, Introductions and Community Updates
7:15 PMCSM Roadmap & New Feature Demo- Gary Parker, Ivanti
7:50 PMSelf-Service Catalog - Nate Wallace, MI Supreme Court
8:20 PMBreak
8:30 PMTips to Improve Self Service UI in CSM - Meggin Marley, Ivanti
9:00 PMInteractive Dashboards - Rob Knox, Highmark Health
9:30 PMCustomer Show-n-Share, TBC
10:00 PMRoundtable Discussion/Solve My Problem
10:30 PMMeeting Ends


  • Gary Parker


    Manager, Product Management

  • Nathan Wallace

    Michigan Supreme Court

    Business Analyst III

  • Rob Knox


    IMUG Pennsylvania Community Leader

  • Meggin Marely


    Lead Professional Services Consultant



    PulteGroup Inc

    Community Leader

  • Shannon Burns

    Ivanti User Group Team

  • Daniel Scholz

    PulteGroup Inc

    Community Leader

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