The Triangle of IT, Customer Service - Efficiency - Security. Can you really have all three?

Oct 29, 2021, 3:00 – 4:00 PM (UTC)

What the customer wants vs what they need and then making it safe and easy to use. These things seem to be a constant struggle to manage let alone the question of can you even have all three at the same time? It seems like we are always forced to pick which side of the triangle will have to suffer to ensure the others.

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What the customer wants vs what they need and then making it safe and easy to use. These things seem to be a constant struggle to manage let alone the question of can you even have all three at the same time? It seems like we are always forced to pick which side of the triangle will have to suffer to ensure the others. 

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Speaker

  • Jesse Miller

    SouthStar Bank

    SVP/Director of I.T.