Canadian ISM User Group Meeting - Feb 28, 2023

Canadian ISM

Feb 28, 2023, 4:00 – 6:30 PM

Join us virtually for the Canadian ISM User Group Meeting on February 28 at 11:00 am EDT. At this meeting, there will be an ITAM demo and roadmap; see a presentation on the City of Brampton Service Desk Modernization, Webchats, IVR Automation, Self-Service, and Bright Pattern, ending with an open discussion to help solve your issues.



About this event

Join us at the upcoming meeting of the Canadian ISM User Group.

This Ivanti Service Manager (ISM) user group is led by, for, and about customers and fosters collaboration among group members.

Connect with other ISM administrators and process owners around the Canadian region. We meet four times a year to see how other customers are using the platform or how they have solved problems you are working on. Learn about the latest product updates and brainstorm solutions for current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

The roundtable discussion part of the meeting is an opportunity to start discussions, ask questions, help solve each other's problems and find out what people are currently working on. Please submit any questions you would like to cover as part of the group's roundtable discussion on the Ivanti Innovators Canadian ISM group page.

Use this unique join link for the Canadian ISM group if you have not created an account on Ivanti Innovators.

Please note: This is a virtual meeting during which we will use third-party conferencing. Join the meeting here.

Microsoft Teams (free) Online Subscription Agreement



Tuesday, February 28, 2023
4:00 PM – 6:30 PM UTC


ITAM Roadmap & Demo - Mark Cutts, Ivanti
Service Desk Modernization - Jennifer Ellis, City of Brampton
Product Update from Ivanti
Open Forums


  • Jennifer Ellis

    City of Brampton

    IT Program Manager

  • Mark Cutts


    Senior Sales Engineer


  • Shannon Burns

    Ivanti User Group Team

  • Michael Abraniuk

    City of Leduc

    Community Leader

  • Kelly Ruston

    William Osler Health Center

    Systems Analyst

  • Jennifer Ellis

    City of Brampton

    Community Leader

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