Healthcare ITSM User Group - Incident and Problem Management - June 27, 2024

Healthcare ITSM

Jun 27, 5:00 – 6:30 PM

Join the Healthcare ITSM User Group meeting to hear Caitlin Nourani from Sharp HealthCare present their Major Incident process, and Melvin Mabele from the Los Angeles Department of Mental Health speak about Incident and Problem processes.

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About this event

Are you ready to build stronger ties with your peers in the North American Healthcare community? Join us at the next Healthcare ITSM User Group meeting on June 27, 2024 at 10:00am PST. 

What's on the agenda:

  • Caitlin Nourani from Sharp HealthCare presents their Major Incident process.
  • Melvin Mabele from the Los Angeles Department of Mental Health speaks about Incident and Problem processes.

Please note:

This is a virtual meeting during which we will use third-party conferencing. View MS Teams privacy policy.

User group meetings may be recorded and may be made available to registrants. Please direct specific questions to the user group leader facilitating the event.

When

When

Thursday, June 27, 2024
5:00 PM – 6:30 PM UTC

Agenda

Introductions and Updates
Major Incident Overview
Incident and Problem
Round Table and Wrap Up
Meeting Ends

Speakers

  • Melvin Mabele

    Los Angeles Department of Mental Health

  • Caitlin Nourani

    Sharp Health

Organizers

  • Shannon Burns

    Ivanti

    Ivanti User Group Team

  • Caitlin Cummings

    Sharp Healthcare

    Community Leader

  • Joan Rose

    Samaritan Health Services Inc

    Community Leader

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