North America

Healthcare ITSM



The Healthcare ITSM user group combines the Neurons for ITSM and Cherwell Service Management (CSM) groups and is for, by, and about customers. Connect with other Healthcare ITSM administrators and process owners. We meet four times a year to see how other customers are using the platform or how others have solved the things you’re working on, learn the latest product updates, and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

What makes our User Group meetings unique? They are for, by, and about customers. Customers determine the agenda and volunteer to present, and the Ivanti team will support the meeting—making them truly customer-driven.

What does a typical meeting agenda look like?

  • Welcome and introductions: find out who's in the room.
  • Ivanti updates and announcements.
  • Customer show and share: this is a chance for customers to see what other customers have done.
  • Product demo or discussion.
  • Roundtable discussion or solve my problem: this is an open forum to ask questions or discuss topics, not on the formal agenda. It’s an excellent opportunity to crowdsource potential solutions regarding your ISM project.
  • Plan the next meeting.

Past events

Virtual User Group

Healthcare ITSM User Group - Incident and Problem Management - June 27, 2024

Virtual User Group

Healthcare ITSM User Group

Virtual User Group

Healthcare ITSM User Group

Virtual User Group

Healthcare ITSM User Group

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Shannon Burns

Ivanti User Group Team

Caitlin Cummings

Community Leader
Sharp Healthcare

Joan Rose

Community Leader
Samaritan Health Services Inc

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