Iowa Service Management Diners Club Meeting

Midwest Service Management Diners Club

Sep 20, 2022, 3:00 – 6:00 PM


About this event

Join us for our second virtual Iowa ITSM Diners Club meeting in over two years! Eric Krueger from Stratcom will de demonstrating their Kanban boards and Teams chat bot. There will be a product update with more information about Convergence, and Jennifer Reinier from University of Iowa Hospitals & Clinics will be show their portal built for two different entities to use.

Date: September 20th, 2022

Time: 10:00 - 1:00CST

This group is for Cherwell Service Management (CSM) and Ivanti Service Manager (ISM) customers. We are very excited! Register today!

The Iowa Service Management Diners Club user group meeting is for, by, and about customers and fosters collaboration among group members. Connect with other CSM and ISM administrators and process owners in Iowa. We meet four times a year (twice in-person and twice virtually) to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: If you haven't joined Innovators yet, use this unique join link to sign up and be added to the Iowa group automatically:

Please submit any questions you would like to cover as part of the roundtable discussion here:

This event is held via Zoom. View Zoom's privacy policy at



Tuesday, September 20, 2022
3:00 PM – 6:00 PM UTC


3:00 PMWelcome and Introductions
3:15 PMCommunity Updates
3:30 PMLeveraging Kanban and Chat Bot, Eric Krueger, StrataCom
4:30 PMProduct Updates, Joel Jacks, Ivanti
5:00 PMCustomer Show and Share: University of Iowa's Portals, Jennifer Reinier, University of Iowa
5:30 PMOpen Discussion - Q&A
5:50 PMPlan Next Meeting: Date, Time, Agenda
6:00 PMEnd Meeting


  • Eric Krueger


    Principal Consultant

  • Jennier Reinier

    University of Iowa

    Lead Application Developer

  • Joel Jacks


    Senior Principal Product Manager


  • Steve Clime

    Fareway Stores

    ITIL Architect


  • Jennier Reinier

    University of Iowa

    Lead Application Developer


  • Steve Clime

    Fareway Stores, Inc

    ITIL Architect

  • Shannon Burns

    Ivanti User Group Team

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