Midwest Service Management Diners Club - Neurons for ITSM with CSM Features Workshop

Midwest Service Management Diners Club

Mar 22, 2:30 – 9:30 PM

Join us on March 22nd, 2023, in Coralville, IA, for a hands-on Convergence Workshop (Neurons for ITSM with features from Cherwell Service Management). The Ivanti Advantage Learning team will deliver a unique opportunity for you to see and use many of the converged features from CSM in the Ivanti Neurons for ITSM platform. NOTE: This is an in-person workshop. Don't miss out! Register Today!

CSMITSMNeurons for ITSM

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RSVPs

About this event

Join us in Coralville, IA, on Wednesday (March 22nd, 2023), for a hands-on Convergence Workshop (Neurons for ITSM with features from Cherwell Service Management). The Ivanti Advantage Learning team will deliver a unique opportunity for you to see and use many of the converged features from CSM in the Ivanti Neurons for ITSM platform for the first time. This hands-on, in-person-only workshop will include a first look at Stored Values and Expressions, One-Steps, Service Catalog, Neurons for ticket classification, Dashboards, and the mobile platform. Don't miss out! REGISTER TODAY!

In-Person Workshop Experience:

Please bring your laptop for the convergence training session. 

Note that this is an in-person workshop to allow us to have a collaborative and engaging training experience.

Important Links:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators:
https://innovators.ivanti.com/forum/c/imug-iowa-service-management-diners-club

If you haven't joined Innovators yet, use this unique join link to sign up and be added to the Iowa group automatically:
https://innovators.ivanti.com/join/iaitsm

Agenda

2:30 PMWelcome, Introductions and Community Updates
2:45 PMMigrating over to Neurons for ITSM Update
3:15 PMNeurons for ITSM with features from CSM Training - Keith Oliverson, Ivanti
5:00 PMLunch Break
6:00 PMContinued Training
9:00 PMWrap-up Meeting

Speakers

  • Keith Oliverson

    Ivanti

    Senior Technical Trainer

  • Gary Parker

    Ivanti

    Manager, Product Management

Organizers

  • Steve Clime

    Fareway Stores, Inc

    ITIL Architect

  • Shannon Burns

    Ivanti User Group Team

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