Northeast CSM (Cherwell Service Management) Exchange Two-Day User Group Meeting

Northeast ITSM

Oct 19, 2022, 1:00 PM – Oct 20, 2022, 5:00 PM

The Northeast CSM user group will hold its first Exchange (aka Northeast Summit) since COVID, on October 19 and 20, in Portsmouth, NH. This will be a two-day user group meeting and registration is required. Day 1 of the Exchange is open to in-person attendance only. Day 2 of the Exchange is open to both in-person or virtual attendance.


About this event

We're back! We're pleased to announce that the two-day Northeast CSM User Group Exchange (formerly the Northeast Cherwell User Group Summit) will be in Portsmouth, NH, on October 19 and 20. Mark your calendar and route your approvals to attend this FREE event.

Don't miss out on this once-a-year, two-day event! RSVP Now to join us and connect with other brilliant CSM administrators and process owners from the Northeast, Mid-Atlantic, Pennsylvania, D.C., and Ohio groups.

Sue Barber with MITRE, Eli Hunt with Dartmouth Health, Chris Chagnon with WPI, and Steve Castellana with Atlantic Health lead the Northeast Exchange CSM user group making this meeting for, by, and about customers — fostering collaboration among group members. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Join us in person on day one for a free training session on the converged platform in your own sandbox environment. Get the first look at Neurons for ITSM with converged features from CSM. Bring your laptop.

Important: Day 1 of the Exchange is in-person attendance only. Day 2 of the Exchange is open to both in-person and virtual attendance.


  • We have a room block of 20 rooms from October 18 to 21 at  The Inn at Rye Place, a charming boutique hotel 1.3 miles from our meeting venue Service Credit Union. Rate: $179/night. To reserve a room, call (603) 964-9700 and mention that you're with the Ivanti group. Available on a first-come, first serve basis.

Important links for this meeting:

**To see the full agenda, you MUST CLICK on each date below to see what's scheduled for that day.**



October 19 – 20, 2022
1:00 PM – 5:00 PM UTC


Please click the dates above to see the agenda for day 1 or day 2.
Check In and Contintenal Breakfast
Welcome and Introductions
Machine Learning Deep Dive – Eric Krueger, StrataCom
Convergence Demo – Joel Jacks, Ivanti
Breakout Room Workshops
Working Lunch
Breakout Room Workshops Continue
Wrap-up Day 1 – Outdoor Networking Reception


  • Joel Jacks


    Senior Principal Product Manager

  • Eric Krueger


    Principal Consultant

  • Megan Hartz


    Principal Consultant, Enterprise Service Management

  • Michael Estep


    Senior Solutions Architect and Consultant

  • Julia Gray

    Oakton Community College

    Manager of Technology Customer Experience and Training


  • Shannon Burns

    Lead Community Program Manager, Ivanti

  • Sue Barber

    The MITRE Corporation

    Community Leader

  • Elias Hunt

    Mary Hitchcock Memorial Hospital (Dartmouth)

    Community Leader

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