Northeast CSM (Cherwell Service Management) Exchange Two-Day User Group Meeting

Name: Northeast CSM (Cherwell Service Management) Exchange Two-Day User Group Meeting
Start: 2022-10-19T09:00:00-04:00
End: 2022-10-20T13:00:00-04:00

Northeast CSM

October 19, 2022, 1:00 PM UTC – October 20, 2022, 5:00 PM UTC

The Northeast CSM user group will hold its first Exchange (aka Northeast Summit) since COVID, on October 19 and 20, in Portsmouth, NH. This will be a two-day user group meeting and registration is required. Day 1 of the Exchange is open to in-person attendance only. Day 2 of the Exchange is open to both in-person or virtual attendance.

57

RSVPs

About this event

We're back! We're pleased to announce that the two-day Northeast CSM User Group Exchange (formerly the Northeast Cherwell User Group Summit) will be in Portsmouth, NH, on October 19 and 20. Mark your calendar and route your approvals to attend this FREE event.
Don't miss out on this once-a-year, two-day event! RSVP Now to join us and connect with other brilliant CSM administrators and process owners from the Northeast, Mid-Atlantic, Pennsylvania, D.C., and Ohio groups.
Sue Barber with MITRE, Eli Hunt with Dartmouth Health, Chris Chagnon with WPI, and Steve Castellana with Atlantic Health lead the Northeast Exchange CSM user group making this meeting for, by, and about customers — fostering collaboration among group members. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.
Join us in person on day one for a free training session on the converged platform in your own sandbox environment. Get the first look at Neurons for ITSM with converged features from CSM. Bring your laptop.

Important: Day 1 of the Exchange is in-person attendance only. Day 2 of the Exchange is open to both in-person and virtual attendance.
Lodging:
We have a room block of 20 rooms from October 18 to 21 at  The Inn at Rye Place, a charming boutique hotel 1.3 miles from our meeting venue Service Credit Union. Rate: $179/night. To reserve a room, call (603) 964-9700 and mention that you're with the Ivanti group. Available on a first-come, first serve basis.
Important links for this meeting:
Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: Northeast CSM Group, Mid-Atlantic CSM Group, Ohio CSM Group, D.C. CSM Group, and Pennsylvania CSM Group.
Please submit any questions you would like to cover as part of the roundtable discussion here: https://meet.ps/csm-ne.
On day 2, for the virtual option, the event will be held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html. 

**To see the full agenda, you MUST CLICK on each date below to see what's scheduled for that day.**

When

October 19 – 20, 2022
1:00 PM – 5:00 PM UTC

Where

Service Credit Union
3003 Lafayette, Rd.
Portsmouth, NH, 03801

Agenda

1:00 PM	Please click the dates above to see the agenda for day 1 or day 2.
12:30 PM	Check In and Contintenal Breakfast
1:00 PM	Welcome and Introductions
1:15 PM	Machine Learning Deep Dive – Eric Krueger, StrataCom
2:00 PM	Convergence Demo – Joel Jacks, Ivanti	Demo of some of the key features of the Converged product before jumping into training session.
2:30 PM	Breakout Room Workshops	Breakout Room 1: Bring your laptop for training on the converged platform in your own sandbox environment. Get a first look at Neurons for ITSM with converged features from CSM. \| Breakout Room 2: Consulting Corner – Meet 1:1 with product experts to discuss your challenges. Breakout rooms are open throughout the day (no specific time slot required) but you must register to attend the event in person.
4:00 PM	Working Lunch	Grab your food and keep the momentum going.
5:00 PM	Breakout Room Workshops Continue	Breakout Room 1: Bring your laptop for training on the converged platform in your own sandbox environment. Get a first look at Neurons for ITSM with converged features from CSM. \| Breakout Room 2: Consulting Corner – Meet 1:1 with product experts to discuss your challenges. Breakout rooms are open throughout the day (no specific time slot required) but you must register to attend the event in person.
8:30 PM	Wrap-up Day 1 – Outdoor Networking Reception	Close out the day with pizza, beer, and smores around the firepits at the Inn at Rye Place. Dress for the weather, and enjoy continued networking, collaboration, and laughs in a casual setting.