We're back! We're pleased to announce that the two-day Northeast CSM User Group Exchange (formerly the Northeast Cherwell User Group Summit) will be in Portsmouth, NH, on October 19 and 20. Mark your calendar and route your approvals to attend this FREE event. Don't miss out on this once-a-year, two-day event! RSVP Now to join us and connect with other brilliant CSM administrators and process owners from the Northeast, Mid-Atlantic, Pennsylvania, D.C., and Ohio groups. Sue Barber with MITRE, Eli Hunt with Dartmouth Health, Chris Chagnon with WPI, and Steve Castellana with Atlantic Health lead the Northeast Exchange CSM user group making this meeting for, by, and about customers — fostering collaboration among group members. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other. Join us in person on day one for a free training session on the converged platform in your own sandbox environment. Get the first look at Neurons for ITSM with converged features from CSM. Bring your laptop. Important: Day 1 of the Exchange is in-person attendance only. Day 2 of the Exchange is open to both in-person and virtual attendance. Lodging:Important links for this meeting:
**To see the full agenda, you MUST CLICK on each date below to see what's scheduled for that day.**
October 19 – 20, 2022
1:00 PM – 5:00 PM UTC
1:00 PM | Please click the dates above to see the agenda for day 1 or day 2. |
12:30 PM | Check In and Contintenal Breakfast |
1:00 PM | Welcome and Introductions |
1:15 PM | Machine Learning Deep Dive – Eric Krueger, StrataCom |
2:00 PM | Convergence Demo – Joel Jacks, Ivanti |
2:30 PM | Breakout Room Workshops |
4:00 PM | Working Lunch |
5:00 PM | Breakout Room Workshops Continue |
8:30 PM | Wrap-up Day 1 – Outdoor Networking Reception |