Northeast CSM User Group Meeting

Northeast ITSM

Jun 10, 2022, 2:00 – 6:00 PM


About this event

The Northeast CSM (Cherwell Service Management) user group meeting is for, by, and about customers and fosters collaboration among group members. Connect with other CSM administrators and process owners around the Northeast. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Proof of vaccination is required. A background check will be conducted to enter this secure facility, therefore in-person registration ends June 8 at 11 AM ET.

Important links for this meeting:



Friday, June 10, 2022
2:00 PM – 6:00 PM UTC


2:00 PMWelcome, Introductions and Community Updates
2:15 PMConvergence & Roadmap, Michael Santos, Principal Sales Engineer at Ivanti
3:00 PMBreak
3:15 PMMachine Learning & Sentiment Analysis
4:00 PMLunch
5:00 PMService Catalog Collaboration
5:30 PMRoundtable
6:00 PMWrap up - plan next meeting
6:15 PMMeeting ends


  • Shannon Burns

    Lead Community Program Manager, Ivanti

  • Sue Barber

    The MITRE Corporation

    Community Leader

  • Elias Hunt

    Mary Hitchcock Memorial Hospital (Dartmouth)

    Community Leader

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