Northeast ITSM User Group Meeting

Northeast ITSM

Monday, September 25, 2023, 2:00 – 4:30 PM UTC

Join us at the Northeast ITSM user group meeting with an action-packed agenda. Hear the roadmap for Neurons for ITSM and CSM, get a migration update, and a customer presentation from Rus Karlov with Solutions Health on their quick ticket creation in CSM. See a presentation from Todd Russell with Ivanti on first-call resolution using Neuron self-healing bots in Neurons for ITSM.

Neurons for ITSM


About this event

Are you ready to challenge the way you work and think? Join us at the next Northeast ITSM User Group meeting on September 25 at 10 AM ET to create stronger business connections, share your knowledge, and learn from other users' experiences and expertise. 

Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges.

During this session, we will cover…

  • Roadmap for Neurons for ITSM and CSM
  • CSM Migration Update
  • Hear from Rus Karlov with Solutions Health on their Quick Ticket creation in CSM.
  • Learn about the First Call Resolution with Neurons Self-Healing Bots in ITSM.
  • Roundtable/Open Discussion

The Northeast CSM (Cherwell Service Management) user group meeting is for, by, and about customers, and we meet four times a year to see how other customers are using the platform or how others have solved the same things you're working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect and learn from each other.

Please note:



Monday, September 25, 2023
2:00 PM – 4:30 PM UTC


2:00 PMWelcome and Introductions
2:15 PMITSM Roadmap - Gary Parker, Ivanti
2:45 PMCSM Roadmap & Migration Update - Gary Parker, Ivanti
3:15 PMQuick Ticket Creation in CSM - Rus Karlov, Solutions Health
3:45 PMFirst Call Resolution w/Neurons Self-Healing Bots in ITSM - Todd Russell, Ivanti
4:15 PMRoundtable - submit topics here
4:30 PMMeeting Ends


  • Sue Barber


    Lead Software Development engineer

  • Eric Krueger


    Principal Consultant

  • Jeff Kelsey


    Director, Product Management

  • Mike McMullen


    Principle Sales Engineer


  • Shannon Burns

    Ivanti User Group Team

  • Sue Barber

    DOD-Secretary of Defense

    Community Leader

  • Elias Hunt

    Mary Hitchcock Memorial Hospital (Dartmouth)

    Community Leader

  • Steve Castellana

    Atlantic Health Systems, Inc.

    Mid-Atlantic Chair

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