Are you ready to challenge the way you work and think? Join us at the next Northeast ITSM User Group meeting on September 25 at 10 AM ET to create stronger business connections, share your knowledge, and learn from other users' experiences and expertise. Take advantage of this excellent opportunity to build on your knowledge and participate in our open discussion forum to get advice from your peers on current projects and challenges. During this session, we will cover… The Northeast CSM (Cherwell Service Management) user group meeting is for, by, and about customers, and we meet four times a year to see how other customers are using the platform or how others have solved the same things you're working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect and learn from each other. Please note:
Monday, September 25, 2023
2:00 PM – 4:30 PM UTC
2:00 PM | Welcome and Introductions |
2:15 PM | ITSM Roadmap - Gary Parker, Ivanti |
2:45 PM | CSM Roadmap & Migration Update - Gary Parker, Ivanti |
3:15 PM | Quick Ticket Creation in CSM - Rus Karlov, Solutions Health |
3:45 PM | First Call Resolution w/Neurons Self-Healing Bots in ITSM - Todd Russell, Ivanti |
4:15 PM | Roundtable - submit topics here https://meet.ps/dveerrx8 |
4:30 PM | Meeting Ends |
MITRE
Lead Software Development engineer
StrataCom
Principal Consultant
Ivanti
Director, Product Management
Ivanti
Principle Sales Engineer
Ivanti User Group Team
DOD-Secretary of Defense
Community Leader
Mary Hitchcock Memorial Hospital (Dartmouth)
Community Leader
Atlantic Health Systems, Inc.
Mid-Atlantic Chair