Achieving Seamless ITSM Success with Streamlined Service Requests

Join Lee Rodriguez from SCi Shared Resources LLC for Empower Hour, where customer innovation takes center stage! This virtual event is open to the global Ivanti Innovators community and offers customers the spotlight to showcase their remarkable successes using Ivanti solutions.

In this session, we'll dive into an inspiring story of transformation, featuring a customer who overcame inefficiencies in managing service requests to revolutionize their ITSM processes.

What to Expect

The Challenge: Learn how the team tackled inconsistent and incomplete Service Requests that consumed time, disrupted workflows, and created bottlenecks in communication between requesters and developers.

The Solution: Discover the smart strategies Lee and his team at SCi implemented to streamline request submissions, automate workflows, centralize reporting, and build tailored Request Offerings. By standardizing processes, developing incident templates, and improving communication, they reduced delivery times by over a week!

The Impact: Explore how these innovations delivered:

• Faster resolutions and better task accountability.
• Clearer collaboration across teams and better visibility for managers.
• Accurate reporting and data-driven decision-making.

Why Attend?

Be inspired by actionable insights to help you overcome common ITSM challenges, improve process efficiency, and redefine collaboration in your organization. This Empower Hour is packed with practical takeaways you can bring to your own Ivanti environment.

Have you got a story to share?

Drop us a note and we'll give you the community spotlight to share your successes through Empower Hour! innovators.community@ivanti.com

PLEASE NOTE:

• This is a virtual meeting during which we will use third-party conferencing. View MS Teams privacy policy.
• Empower Hour meetings may be recorded and may be made available to registrants. Please direct specific questions to the user group leader facilitating the event.