South Africa ITSM User Group - Johannesburg

South Africa ITSM

Oct 25, 2022, 8:00 AM – 1:30 PM



About this event

Join us for the upcoming South Africa ITSM User Group - Johannesburg meeting!

This South Africa ITSM Group user group is for, by, and about customers. Connect with other users, administrators and process owners using Ivanti ITSM solutions across South Africa. When we meet we compare how other customers are using the platforms or how others have implemented the same things you’re working on, learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

What makes these Ivanti user group events unique? They are for, by, and about customers. Customers determine the agenda and volunteer to present, and the Ivanti team will support the event—making our events truly customer-driven. We will take short comfort breaks between sessions.

We are delighted to announce that we will be joined by Alan Taylor, Ivanti's Director, Product Management, who will provide insight into the product strategy and roadmap across EXM product lines. Don’t miss this opportunity to discuss product, process and more! Mr. Taylor brings more than 20 years of experience with Ivanti and Ivanti’s solutions and combines this with his ITIL Expert certification to guide customers along the path to Service Management excellence.

Exclusive to this user group event! The Ivanti Advantage Learning team will deliver a two hour, hands-on workshop: a first look at Neurons for ITSM with converged features from CSM. Don't miss out!

Please submit any questions you would like to cover as part of the roundtable discussion here:

Please note: for those joining the meeting virtually, we will use third party conferencing (MS Teams). MS Teams privacy policy.



Tuesday, October 25, 2022
8:00 AM – 1:30 PM UTC


Welcome, Introduction and Updates
EXM roadmap and strategy
Lunch and networking time
Hands on product convergence workshop
Roundtable discussion
Plan next meeting and Wrap Up


  • Graham Plumb

    Community Program Manager

  • Terence van Schalkwyk

    Allan Gray Ltd

    Community Leader

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