Texas CSM User Group Meeting

Name: Texas CSM User Group Meeting
Start: 2022-09-14T10:30:00-05:00
End: 2022-09-14T16:00:00-05:00

Texas CSM

Wednesday, September 14, 2022, 3:30 – 9:00 PM UTC

57

RSVPs

About this event

Join us in Irving, TX on September 14th at the Westin Irving Convention Center at Las Colinas for the next in-person Texas CSM (Cherwell Service Management) user group meeting! We have an action packed agenda including an opportunity to hear from an "early adopter" CSM customer who is migrating to Neurons for ITSM. Register today! 
We are aligning this meeting with the Ivanti Everywhere Series Roadshow where we will have a Convergence exclusive break-out session (in person only).
Important links for this meeting:
Sign up for the Convergence Exclusive breakout session (3:30 - 5:00 PM) at the Ivanti Everywhere Series Roadshow! Come for the user group meeting on September 14; stay for the Roadshow the next day (September 15) – at the same location! Featuring a special convergence break-out session that includes training on the converged platform in your own sandbox environment. A first look at Neurons for ITSM with converged features from CSM. 
Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/texas-csm-group
Please submit any questions you would like to cover as part of the "Solve my Problem" session here: https://meet.ps/csm-tx
This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html 

When

Wednesday, September 14, 2022
3:30 PM – 9:00 PM UTC

Where

Westin Irving Convention Center at Las Colinas
400 West Las Colinas Blvd.
Irving, 75039

Agenda

3:30 PM	Pre-meeting Networking	Connect and network with your user group peers in person and virtually.
4:00 PM	Meeting Begins - Welcome, Introductions and Community Updates
4:20 PM	Convergence Update and Roadmap
4:45 PM	Show and Share -Building Out a Defect Management and Supporting Test Management System - Timothy Lagerstrom, Harris County Toll Road Authority (HCTRA)
5:10 PM	Break
5:20 PM	How Out-of-the-Box Are You?, T4S	Are you taking over CSM from someone else? Have you been using CSM for years and forgotten what changes you've made? Check out this utility from T4S.
6:00 PM	Break for Lunch
7:00 PM	CSM to Neurons for ITSM Early Adopter Presentation - Julia Gray, Oakton Community College	Hear from a customer who is going through the convergence migration. Learn about the transition from CSM to Neurons for ITSM, which now includes features brought over from CSM.
7:45 PM	Break
7:55 PM	How to Prep for the Convergence, Joshua Tooley, Texas Christian University (TCU)
8:20 PM	Solve My Problem/Roundtable	What are you struggling with? Pose your questions to the group at https://meet.ps/csm-tx and tap into the brain trust. You're not alone.
8:55 PM	Plan Next Meeting
9:00 PM	Meeting Ends
9:15 PM	Linger Longer (Optional)	Join us immediately following conclusion of meeting and keep the conversation going. We'll enjoy continued networking and collaboration in an informal setting.