Texas CSM User Group Meeting

Texas CSM

Sep 14, 2022, 3:30 – 9:00 PM


About this event

Join us in Irving, TX on September 14th at the Westin Irving Convention Center at Las Colinas for the next in-person Texas CSM (Cherwell Service Management) user group meeting! We have an action packed agenda including an opportunity to hear from an "early adopter" CSM customer who is migrating to Neurons for ITSM. Register today!

We are aligning this meeting with the Ivanti Everywhere Series Roadshow where we will have a Convergence exclusive break-out session (in person only).

Important links for this meeting:

  • Sign up for the Convergence Exclusive breakout session (3:30 - 5:00 PM) at the Ivanti Everywhere Series Roadshow! Come for the user group meeting on September 14; stay for the Roadshow the next day (September 15) – at the same location! Featuring a special convergence break-out session that includes training on the converged platform in your own sandbox environment. A first look at Neurons for ITSM with converged features from CSM.
  • Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/texas-csm-group
  • Please submit any questions you would like to cover as part of the "Solve my Problem" session here: https://meet.ps/csm-tx
  • This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html 



Wednesday, September 14, 2022
3:30 PM – 9:00 PM UTC


Pre-meeting Networking
Meeting Begins - Welcome, Introductions and Community Updates
Convergence Update and Roadmap
Show and Share -Building Out a Defect Management and Supporting Test Management System - Timothy Lagerstrom, Harris County Toll Road Authority (HCTRA)
How Out-of-the-Box Are You?, T4S
Break for Lunch
CSM to Neurons for ITSM Early Adopter Presentation - Julia Gray, Oakton Community College
How to Prep for the Convergence, Joshua Tooley, Texas Christian University (TCU)
Solve My Problem/Roundtable
Plan Next Meeting
Meeting Ends
Linger Longer (Optional)


  • Joshua Tooley

    Texas Christian University (TCU)

    Director of IT Support


  • Joshua Tooley

    Texas Christian University

    Community Leader

  • Shannon Burns


    Ivanti User Group Team

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