Texas CSM User Group Meeting

Jul 28, 2022, 3:30 – 8:30 PM (UTC)

Texas CSM

Join us at the Ivanti office in Austin for the next in-person Texas CSM (Cherwell Service Management) user group meeting! You don't want to miss this opportunity to re-connect and network with your user group peers. We are so excited to host the meeting. Register today! Can't attend in-person? No worries, you can join us virtually.

Ivanti Single Sign On (SSO) credentials are required to register. If you don't have Ivanti SSO, please refer to this Knowledge Article for assistance.

Join us at the Ivanti office in Austin for the next in-person Texas CSM (Cherwell Service Management) user group meeting. You don't want to miss this opportunity to re-connect and network with your user group peers. We have an action-packed agenda including a demo of some of the key features of the Converged product. This is not a full demo of the Neurons for ITSM product but a look at the Converge features e.g. One-step, Expression and Basic ITSM functionality.

We are so excited to have this opportunity to host the meeting! Register today! Can't attend in-person? No worries, you can join us virtually.


Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovatorshttps://innovators.ivanti.com/forum/c/imug-texas-cherwell-group

This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html 

Agenda

3:30 PMPre-meeting Networking
4:00 PMMeeting Begins - Welcome, Introductions and Community Updates
4:20 PMSmartbot for CSM - Eric Krueger, StrataCom
5:10 PMBreak
5:20 PMConvergence Update & Demo - Joel Jacks, Ivanti
6:00 PMBreak for Lunch
7:00 PMCelebrating Success in Neurons for ITSM - Jesse Miller, SouthStar Bank
7:40 PMBreakout Sessions - Joshua Tooley, Texas Christian University (TCU)
8:25 PMPlan Next Meeting
8:30 PMMeeting Ends
8:45 PMLinger Longer (Optional)

Speakers

  • Joel Jacks

    Ivanti

    Senior Principal Product Manager

  • Jesse Miller

    South Star Bank

  • Eric Krueger

    StrataCom

    Principal Consultant

Organizers

  • Shannon Burns

    Ivanti User Group Team

  • Catherine Stevens

    Texas Department of Public Safety