Texas CSM User Group Meeting

Texas CSM

Jul 28, 2022, 3:30 – 8:30 PM


About this event

Join us at the Ivanti office in Austin for the next in-person Texas CSM (Cherwell Service Management) user group meeting. You don't want to miss this opportunity to re-connect and network with your user group peers. We have an action-packed agenda including a demo of some of the key features of the Converged product. This is not a full demo of the Neurons for ITSM product but a look at the Converge features e.g. One-step, Expression and Basic ITSM functionality.

We are so excited to have this opportunity to host the meeting! Register today! Can't attend in-person? No worries, you can join us virtually.

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovatorshttps://innovators.ivanti.com/forum/c/imug-texas-cherwell-group

This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html 


Pre-meeting Networking
Meeting Begins - Welcome, Introductions and Community Updates
Smartbot for CSM - Eric Krueger, StrataCom
Convergence Update & Demo - Joel Jacks, Ivanti
Break for Lunch
Celebrating Success in Neurons for ITSM - Jesse Miller, SouthStar Bank
Breakout Sessions - Joshua Tooley, Texas Christian University (TCU)
Plan Next Meeting
Meeting Ends
Linger Longer (Optional)


  • Joel Jacks


    Senior Principal Product Manager

  • Jesse Miller

    SCI Shared Resources LLC

  • Eric Krueger


    Principal Consultant


  • Joshua Tooley

    Texas Christian University (TCU)

    Director of IT Support


  • Joshua Tooley

    Texas Christian University

    Community Leader

  • Shannon Burns

    Ivanti User Group Team

Contact Us