Texas CSM User Group Meeting

Texas CSM

Jul 28, 2022, 3:30 – 8:30 PM


About this event

Join us at the Ivanti office in Austin for the next in-person Texas CSM (Cherwell Service Management) user group meeting. You don't want to miss this opportunity to re-connect and network with your user group peers. We have an action-packed agenda including a demo of some of the key features of the Converged product. This is not a full demo of the Neurons for ITSM product but a look at the Converge features e.g. One-step, Expression and Basic ITSM functionality.

We are so excited to have this opportunity to host the meeting! Register today! Can't attend in-person? No worries, you can join us virtually.

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovatorshttps://innovators.ivanti.com/forum/c/imug-texas-cherwell-group

This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html 


3:30 PMPre-meeting Networking
4:00 PMMeeting Begins - Welcome, Introductions and Community Updates
4:20 PMSmartbot for CSM - Eric Krueger, StrataCom
5:10 PMBreak
5:20 PMConvergence Update & Demo - Joel Jacks, Ivanti
6:00 PMBreak for Lunch
7:00 PMCelebrating Success in Neurons for ITSM - Jesse Miller, SouthStar Bank
7:40 PMBreakout Sessions - Joshua Tooley, Texas Christian University (TCU)
8:25 PMPlan Next Meeting
8:30 PMMeeting Ends
8:45 PMLinger Longer (Optional)


  • Joel Jacks


    Senior Principal Product Manager

  • Jesse Miller

    SouthStar Bank

    VP/IT Specialist/Security Officer

  • Eric Krueger


    Principal Consultant


  • Joshua Tooley

    Texas Christian University (TCU)

    Director of IT Support


  • Joshua Tooley

    Texas Christian University

    Community Leader

  • Shannon Burns

    Ivanti User Group Team

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