Texas CSM User Group Meeting

Name: Texas CSM User Group Meeting
Start: 2023-09-29T10:00:00-05:00
End: 2023-09-29T12:30:00-05:00

Sep 29, 2023, 3:00 – 5:30 PM (UTC)

Join us for the Texas CSM user group meeting, where you will get an update on the migration and available options. Sue Barber with MITRE will show their outage application in CSM and come together for a solve-my-problem session focused on Cherwell Service Management. Submit your issues/problems at https://meet.ps/csm-tx beforehand.

CSM

About this event

Join us for the Texas CSM user group meeting on September 29th, 2023 from 10:00 AM to 12:30 PM (CDT). This user group is led by, for, and about customers and fosters collaboration among group members.
Connect with other product administrators and process owners to see how they are using the platform or how others have solved problems that you are working on. Learn about the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect and learn from each other.
Please note:
Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/general.
Please submit any questions you want to cover in the "Solve my Problem" session here: https://meet.ps/csm-tx.
This is a virtual meeting during which we will use third-party conferencing. View MS Teams privacy policy.

When

Friday, September 29, 2023
3:00 PM – 5:30 PM (UTC)

Agenda

3:00 PM	Welcome, Introduction, Community Updates
3:15 PM	Outage Application - Sue Barber, MITRE
3:45 PM	Migration Update & Options - Gary Parker, Ivanti	Get an update on the migration and available options, from CSM to Neurons for ITSM.
4:00 PM	Promote Meeting on UWM Migration Journey	Learn more about when this special meeting on the University of Wisconsin-Milwaukee's Our Story: A Migration Journey From CSM to Neurons for ITSM will be held and how you can register to attend.
4:15 PM	Solve My Problem - submit issues here https://meet.ps/csm-tx	Let's help each other out with this solve my problem session all Cherwell focused. Submit your issues before the meeting, where we will jump into breakout rooms to help solve these issues. https://meet.ps/csm-tx
5:15 PM	Wrap Up - Plan Next Meeting
5:30 PM	Meeting Ends

Speakers

Sue Barber

MITRE

Lead Software Development engineer

Gary Parker

Ivanti

Manager, Product Management

Facilitators

Joshua Tooley

Texas Christian University (TCU)

Director of IT Support

Shannon Burns

Ivanti

Community Program Manager

Organizer

Shannon Burns

Ivanti User Group Team

See bio

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