IMUG: Higher Education ITSM Group

Higher Education ITSM

Dec 9, 2022, 3:00 – 4:30 PM

Higher Education ITSM Virtual Meeting December 9, 10:00 AM - 11:30 AM ET.


About this event

Join us for the Higher Education ITSM user group meeting. Mark Williams and Aaron Coonce from Mercer University lead this Higher Education ITSM user group, which makes this truly customer-driven, and fosters collaboration among user group members.

Listen to our guest speaker Scott Kelly, Principal Professional Services Consultant with Ivanti, give a presentation on ISM REST API advanced functionality. You don't want to miss it! 

Connect with other ITSM administrators and process owners across the North American region. 

Participate in our roundtable discussion to get advice from your peers on current projects and challenges and help solve each other's problems. Please submit any questions or challenges you would like to cover during the roundtable on the Ivanti Innovators Higher Education ITSM group page.

Use this unique join link for the Higher Education ISM group if you have not created an account on Ivanti Innovators.

This event is held via Zoom. View Zoom's privacy policy at



Friday, December 9, 2022
3:00 PM – 4:30 PM UTC


3:00 PMWelcome, Introduction, and Updates
3:15 PMISM REST APIs deep dive into the code - Scott Kelly, Principal Professional Services Consultant with Ivanti
4:00 PMRoundtable Discussion
4:30 AMWrap-up/Meeting Ends


  • Scott Kelly


    Principal Professional Services Consultant


  • Mark Williams

    Mercer University

    Community Leader

  • Aaron Coonce

    Mercer University

    Community Leader

  • Graham Plumb

    Lead Community Program Manager

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