IMUG: Higher Education ITSM Group

Higher Education ITSM

Jun 3, 2022, 2:30 – 3:30 PM


About this event

Join us at the upcoming meeting of the new IMUG: Higher Education ITSM Group.

This Ivanti Service Manager (ISM) user group is led by, for, and about customers and fosters collaboration among group members.

Connect with other ITSM administrators and process owners across the North American region. We meet four times a year to see how other customers are using the platform or how they have solved problems you are working on. Learn about the latest product updates and brainstorm solutions for current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Roundtable discussions: part of the meeting is an opportunity to start discussions, ask questions, help solve each other's problems and find out what people are currently working on. Please submit any questions you would like to cover as part of the group's roundtable discussion on the Ivanti Innovators Higher Education ITSM group page.

Use this unique join link for the Higher Education ISM group if you have not created an account on Ivanti Innovators.

This event is held via Zoom. View Zoom's privacy policy at



Friday, June 3, 2022
2:30 PM – 3:30 PM UTC


Welcome and Introduction
Project and Package Management - Jennifer Voshake, Manager Technical Relations at Ivanti
Ivanti Innovators – Cassidy Shauck, Senior Customer Advocacy Specialist at Ivanti
Wrap-up and Survey


  • Mark Williams

    Mercer University

    Community Leader

  • Aaron Coonce

    Mercer University

    Community Leader

  • Graham Plumb

    Lead Community Program Manager

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