Higher Education ITSM User Group meeting

Higher Education ITSM

Aug 24, 2023, 3:00 – 4:30 PM

Higher Education ITSM Virtual Meeting August 24, 11:00 AM - 12:30 AM ET. John Stagaman, Principal Technical Relationship Manager at Ivanti will talk about best practice when it comes to Service Request fulfillment. Along the way John will discuss the use of stored expressions / variables, optimizing forms and workflows.

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About this event

Join us for the Higher Education ITSM user group meeting. Mark Williams and Aaron Coonce from Mercer University lead this Higher Education ITSM user group, which makes this truly customer-driven, and fosters collaboration among user group members.

Listen to our guest speaker, John Stagaman, Principal Technical Relationship Manager at Ivanti will talk about best practice when it comes to Service Request fulfilment. On the way John will discuss the use of stored expressions / variables, optimizing forms and workflows.

Connect with other ITSM administrators and process owners across the North American region. 

Participate in our roundtable discussion to get advice from your peers on current projects and challenges and help solve each other's problems. Please submit any questions or challenges you would like to cover during the roundtable on the Ivanti Innovators Higher Education ITSM group page.

Use this unique join link for the Higher Education ISM group if you have not created an account on Ivanti Innovators Engage.

This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html

When

When

Thursday, August 24, 2023
3:00 PM – 4:30 PM UTC

Agenda

3:00 PMWelcome, Introduction, and Updates
3:15 PMService Request fulfilment
4:15 PMRoundtable Discussion
4:30 PMWrap-up/Meeting Ends

Speaker

  • John Stagaman

    Ivanti

    Principal Technical Relationship Manager

Facilitators

  • Aaron Coonce

    Mercer University

    IT Support Analyst / Team Lead

  • Mark Williams

    Mercer University

    IT Support Analyst / Systems Administrator

Organizers

  • Mark Williams

    Mercer University

    Community Leader

  • Aaron Coonce

    Mercer University

    Community Leader

  • Graham Plumb

    Lead Community Program Manager

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