Join us for the Higher Education ITSM user group meeting. Mark Williams and Aaron Coonce from Mercer University lead this Higher Education ITSM user group, which makes this truly customer-driven, and fosters collaboration among user group members. Listen to our guest speaker, John Stagaman, Principal Technical Relationship Manager at Ivanti will talk about best practice when it comes to Service Request fulfilment. On the way John will discuss the use of stored expressions / variables, optimizing forms and workflows. Connect with other ITSM administrators and process owners across the North American region. Participate in our roundtable discussion to get advice from your peers on current projects and challenges and help solve each other's problems. Please submit any questions or challenges you would like to cover during the roundtable on the Ivanti Innovators Higher Education ITSM group page. Use this unique join link for the Higher Education ISM group if you have not created an account on Ivanti Innovators Engage. This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html
Thursday, August 24, 2023
3:00 PM – 4:30 PM UTC
3:00 PM | Welcome, Introduction, and Updates |
3:15 PM | Service Request fulfilment |
4:15 PM | Roundtable Discussion |
4:30 PM | Wrap-up/Meeting Ends |
Ivanti
Principal Technical Relationship Manager
Mercer University
IT Support Analyst / Team Lead
Mercer University
IT Support Analyst / Systems Administrator
Mercer University
Community Leader
Mercer University
Community Leader
Lead Community Program Manager