IMUG: Cherwell Group Huddle - North Central

Michigan CSM

Nov 4, 2021, 1:30 – 4:30 PM


About this event

We're bringing together the Michigan, Ohio and Greater Toronto Area Cherwell user groups virtually for a jam-packed, three-hour meeting with customer presentations, a "solve my problem" session and more! This event will also feature breakout sessions so you can choose between a business process track and a technical track. Join us and take advantage of the larger brain trust. Ask questions and connect with other Cherwell Service Management (CSM) users in the region. As always, this CSM user group is for, by, and about customers and fosters collaboration among group members.

Don't miss out! Register today and submit any questions/issues for the solve my problem segment here:

This event is held via Zoom. View Zoom's privacy policy.



Thursday, November 4, 2021
1:30 PM – 4:30 PM UTC


Welcome, Introductions, Updates
Ivanti Innovators – Cassidy Shauck, Customer Advocacy Manager, Ivanti
Show and Share Breakout Sessions 1
Tech Support Talk with Roger Orton, Manager of Technical Support, Ivanti
Show and Share Breakout Sessions 2
Solve My Problem
GAME: "How well do you know your neighbor?"
End Meeting


  • Cassidy Shauck


    Senior Customer Advocacy Specialist

  • Roger Orton


    Manager, Technical Support


  • Graham Plumb

    Lead Community Program Manager

  • Austin Greca

    Rehmann LLC

    Community Leader

  • Nathan Wallace

    Michigan Supreme Court

    Community Leader

Contact Us