Michigan CSM User Group Meeting

Michigan CSM User Group

Feb 17, 2022, 2:30 – 5:00 PM


About this event

The Michigan CSM (Cherwell Service Management) user group meeting is for, by, and about customers and fosters collaboration among group members. Connect with other CSM administrators and process owners in the Michigan region. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/forum/c/imug-michigan-cherwell-group

Please submit any questions you would like to cover as part of the roundtable discussion here: https://meet.ps/csm-mi

This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html 



Thursday, February 17, 2022
2:30 PM – 5:00 PM UTC


2:30 PMWelcome, Introductions and Community Updates
2:45 PMProcesses Presentation - Kevin VanSchepen, Calvin University
3:30 PMBreak
3:40 PMConvergence Update (recording) - Ken Wooten, Ivanti Director of Product Management
4:30 PMRoundtable Discussion
4:50 PMPlan Next Meeting
5:00 PMEnd Meeting


  • Graham Plumb

    Lead Community Program Manager

  • Austin Greca

    Rehmann LLC

    Community Leader

  • Nathan Wallace

    Michigan Supreme Court

    Community Leader

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