Northeast CSM User Group Meeting

Northeast ITSM

Friday, January 21, 2022, 2:00 – 5:00 PM UTC


About this event

The Northeast CSM (Cherwell Service Management) user group meeting is for, by, and about customers and fosters collaboration among group members. Connect with other CSM administrators and process owners around the Northeast. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Important links for this meeting:



Friday, January 21, 2022
2:00 PM – 5:00 PM UTC


2:00 PMWelcome, Introductions and Updates
2:15 PMConverting IT Asset Management into CMDB Best Practices – T4S
3:15 PMBreak
3:25 PMSurvey
3:30 PMShow and Share: Booker mApp – Excalibur
4:00 PMRisk Assessment – American Airlines
4:30 PMSolve my Problem:
4:55 PMWrap Up and Plan Next Meeting
5:00 PMEnd Meeting


  • Shannon Burns

    Ivanti User Group Team

  • Sue Barber

    DOD-Secretary of Defense

    Community Leader

  • Elias Hunt

    Mary Hitchcock Memorial Hospital (Dartmouth)

    Community Leader

  • Steve Castellana

    Atlantic Health Systems, Inc.

    Mid-Atlantic Chair

Contact Us