Northeast CSM User Group Meeting

Northeast ITSM

Jan 21, 2022, 2:00 – 5:00 PM


About this event

The Northeast CSM (Cherwell Service Management) user group meeting is for, by, and about customers and fosters collaboration among group members. Connect with other CSM administrators and process owners around the Northeast. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Important links for this meeting:



Friday, January 21, 2022
2:00 PM – 5:00 PM UTC


Welcome, Introductions and Updates
Converting IT Asset Management into CMDB Best Practices – T4S
Show and Share: Booker mApp – Excalibur
Risk Assessment – American Airlines
Solve my Problem:
Wrap Up and Plan Next Meeting
End Meeting


  • Shannon Burns

    Lead Community Program Manager, Ivanti

  • Sue Barber

    The MITRE Corporation

    Community Leader

  • Elias Hunt

    Mary Hitchcock Memorial Hospital (Dartmouth)

    Community Leader

Contact Us