Michigan CSM User Group Meeting

Michigan CSM

Jun 9, 2022, 3:30 – 7:30 PM


About this event

Join us at Calvin University in Grand Rapids for the first in-person Michigan CSM (Cherwell Service Management) user group meeting in two and a half years! We are SO excited! Register today! Not able to join us in-person this time around? No worries, you can join us *virtually*. Simply select the "attending virtually" option when you register.

The Michigan CSM (Cherwell Service Management) user group meeting is for, by, and about customers and fosters collaboration among group members. Connect with other CSM administrators and process owners in the Michigan region. We meet three times a year to see how other customers are using the platform or how others have solved for the same things you’re working on. Learn the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Important links for this meeting:

Stay in touch with your group between meetings through your exclusive forum within Ivanti Innovators: https://innovators.ivanti.com/join/MICSM

Please submit any questions you would like to cover as part of the roundtable discussion here: https://meet.ps/csm-mi

This event is held via Zoom. View Zoom's privacy policy at https://explore.zoom.us/docs/en-us/privacy.html 


Pre-meeting Lunch and Networking
Meeting Begins - Welcome, Introductions and Community Updates
Convergence Update with Q&A and CSM Roadmap - Adam Thumm, Ivanti
Smartbot for CSM – Eric Krueger, StrataCom
Service Catalog Workshop – Kevin VanSchepen, Calvin University
Roundtable/Solve My Problem Session – Kevin VanSchepen
Plan Next Meeting
Meeting Ends


  • Graham Plumb

    Lead Community Program Manager

  • Austin Greca

    Rehmann LLC

    Community Leader

  • Nathan Wallace

    Michigan Supreme Court

    Community Leader

Contact Us