CSM Central



CSM user group meetings at least once every month, whatever your role; admin, process designer, user, or developer, come along and share your knowledge in one or all three groups...

CSM: Administrators group

Meetings are virtual every other month. During each 90-minute meeting, we'll focus on the topics most requested by the group – what are the CSM admin tasks that grind your gears, could be more efficient, are complex but vital? What measures have others put in place that could help you and your organisation?

You'll hear from new and more experienced CSM administrators, Ivanti and partner experts and there’s always the opportunity to ask questions and drive the agenda for future meetings. Recorded for the reference of group members.

CSM: Central 42 Club

The answer to life, the universe, and CSM (Cherwell Service Management). We will meet virtually every other month for 60-90 minutes for your opportunity to network and collaborate with CSM customers, users, administrators, and developers globally! Stretching your regional user group experience across the world.

  • Technical and non-technical breakout sessions.
  • Product updates.
  • Topic/s of the day – possibly a continuation of admin meeting topics?
  • Customers as a “committee” drive the content.
  • Collaboration series style events, e.g., “Top 10 XX”
  • Challenges / problem-solving.
  • Open forum conversations.

CSM: Adhoc group

A meeting space globally for those one-offs, sometimes spontaneous CSM-related presentations / conversations / announcements. Look out for your invite!

  • One-off meetings
  • Special events
  • Webinars
  • Announcements

What makes these Ivanti user group events unique? They are for, by, and about customers. Customers determine the agenda and volunteer to present, and the Ivanti team will support the event—making our events truly customer-driven.

Stay in touch with the CSM Central group between meetings.

Join other CSM users and administrators through Ivanti Innovators Engage to network and keep the conversation going between meetings:

Please note: Events are held via MS Teams. View MS Teams privacy policy.

Please note: Some user group meetings may be recorded and may be made available to registrants. Please direct specific questions to the user group leader facilitating the event.

Upcoming events

Oct 11, 2023

Virtual User Group

Our story: a migration journey from CSM to Neurons for ITSM

Join us on October 11 to hear about the University of Wisconsin-Milwaukee's migration journey from CSM to Neurons for ITSM and hear about Fareway Stores, Inc.'s migration process. Learn about preparation steps, gotchas, tips and recommendations, and the benefits of moving from CSM to Neurons for ITSM.

Past events

Virtual User Group

CSM Administrators user group meeting

Virtual User Group

CSM Administrators User Group Meeting

Virtual User Group

CSM Administrators User Group Meeting

Virtual User Group

CSM Administrators User Group Meeting

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Graham Plumb

User Group Program Manager

Yvonne Seidnawi

User Group Team

Shannon Burns

Lead Community Program Manager

Contact Us