CSM Administrators User Group Meeting

Jul 25, 2023, 3:00 – 4:30 PM (UTC)

CSM Central

Join other CSM administrators to discuss challenges and objectives, learn tips and tricks, and get guidance on working day-to-day in CSM. Today we will be starting to unravel the onboarding mystery by taking a look at an onboarding mApp: its set up and functionality. We will also see a real-world use of Service Catalog Templates.

CSMITSM

About this event

Please join us for the Cherwell Service Management (CSM) Administrators Group meeting. As an administrator, you understand the value of having a place to ask questions, discuss challenges and objectives, learn the best tips and tricks from other administrators, get guidance on working day-to-day in Cherwell Service Management, and share accomplishments.

Remember this is your meeting; submit your topics/questions for the roundtable discussion here: https://meet.ps/newadmin

8 a.m. PT | 9 a.m. MT | 10 a.m. CT | 11 a.m. ET | 4 p.m. GMT

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Please note: This meeting will be recorded and made available to registrants. Please direct specific questions to the user group leader facilitating the event.

When

When

Tuesday, July 25, 2023
3:00 PM – 4:30 PM (UTC)

Agenda

3:00 PMWelcome, Introductions, and Community Updates
3:15 PMCSM product update
3:30 PMOnboarding
4:00 PMService catalog templates
4:30 PMMeeting Ends

Speakers

  • Jeff Jones

    Excalibur

    Consultant

  • Gary Parker

    Ivanti

    Manager, Product Management

  • Rob Knox

    Highmark

    IMUG Pennsylvania Community Leader

  • Salena McHaney

    Enterprise Fleet Management, Inc

    Engineer 1 (Software)

Facilitators

  • Graham Plumb

    Ivanti

    Community Program Manager

  • Yvonne Seidnawi

    Ivanti

    Customer Advocacy Manager

Organizers

  • Graham Plumb

    User Group Program Manager

  • Shannon Burns

    Lead Community Program Manager

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