New CSM Administrators Group Meeting

CSM Central

Jan 25, 2022, 4:00 – 6:00 PM


About this event

Please join us for the New Cherwell Service Management (CSM) Administrators Group meeting.

As a new administrator, you understand the value of having a place to ask questions, discuss challenges and objectives, learn the best tips and tricks from experienced administrators, get guidance on working day-to-day in Cherwell Service Management, and share accomplishments.

Remember this is your meeting; submit your topics/questions for the roundtable discussion here:

Please note that we have extended this meeting to two hours, due to the amazing amount of content requested! 

8 a.m. PT | 9 a.m. MT | 10 a.m. CT | 11 a.m. ET | 4 p.m. GMT

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Tuesday, January 25, 2022
4:00 PM – 6:00 PM UTC


4:00 PMWelcome, Introductions, and Community Updates
4:10 PMImplementation of Knowledge Centered Support (KCS)
4:30 PMSatisfaction Survey Merry-go-round
5:00 PMMS Teams Integration
5:30 PMRoundtable Discussion (open forum)
5:55 PMPlan Next Meeting


  • Graham Plumb

    User Group Program Manager

  • Yvonne Seidnawi

    User Group Team

  • Shannon Burns

    Lead Community Program Manager

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