UK ISM User Group meeting - 13th March 2025

Mar 13, 1:30 – 3:30 PM (UTC)

UK ISM

At this meeting, Elizabeth from Capitec Bank will show us how they have templated Incident and Service Requests, using a separate Business Object to define values, saving development time when creating new offerings. We will also see some of Elizabeth's Self-Service enhancements, and integrations. As usual at this group's meetings, we will have a short product update session with Alan Taylor.

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About this event

Join us at the upcoming meeting of the UK ISM User Group

This Ivanti Service Manager (ISM) user group is led by, for and about customers and fosters collaboration among group members.

Connect with other ISM administrators and process owners around the UK. We meet four times a year to see how other customers are using the platform or how others have solved problems that you are working on. Learn about the latest product updates and brainstorm solutions on current projects. This customer-driven group is an exceptional opportunity for customers to connect with and learn from each other.

Roundtable discussions: part of the meeting is an opportunity to start discussions, ask questions, help solve each other's problems and find out what people are currently working on. Please submit any questions you would like to cover as part of the group's open forum discussion here!

Please note: This is a virtual meeting during which we will use third party conferencing (MS Teams). MS Teams privacy policy.

When

When

Thursday, March 13, 2025
1:30 PM – 3:30 PM (UTC)

Agenda

Welcome and introductions
Product update
Capitec Bank
Next meeting planning and wrap-up
Meeting ends

Speakers

  • Elizabeth Combrink

    Capitec Bank Limited

  • Alan Taylor

    Ivanti

    Director, Product Management

Host

  • Mark Temple

    University Of Glasgow

    Assistant Director Service Management

Organizers

  • Graham Plumb

    User Group Program Manager

  • Mark Temple

    University Of Glasgow

    UK ISM User Group Community Leader

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